Leaving Constructive Feedback:

Leaving constructive feedback should not seem hard, but for some it is. Customs that are not familiar with Amazon processes or do not know how to get a hold of the seller use feedback as their personal e-mail and answering system. This is not constructive feedback. Feedback is to help others understand what kind of treatment that the buyer received during their transaction. Was the seller rude to you, did you receive your shipment in a reasonable amount of time, did the seller answer your e-mails, or was the order the same as or different as advertised. Best of all just be courteous and we be courteous and helpful to you. This is our business and negative feedback hurts us so we will work very hard with you in order not to get a bad rating. It is in our best entrust to provide you with good service. However there are numerous setbacks when dealing with feedback.

Tips to leaving constructive feedback:

• Do not place product comments in seller feedback area; Amazon will remove them anyway, mainly because we do not manufacture the products. Amazon provides product comment pages.
• Do not ask “Where is my package?” question in seller feedback area. Use a shipping inquiry or contact seller by e-mail, and we will provide you with tracking information.
• Do not leave comments about shipping rates; you know the shipping before you purchased the item. If you are unhappy with shipping, simply do not buy the item.
• Do not leave comments about bad postal handling. We are not the postal service. If a package is hit with a fork lift or dropped from a great height, or is left in the elements (gets rained on or melted) we cannot do anything to help prevent this and it is not our responsibility, although we are aware you are unhappy, the buyer must be able to separate sellers responsibility from the postal service responsibility.
• Do not leave feedback to just ask general questions. You can e-mail your questions or use product inquiries.
• Do not leave messages about lost packages, we provide tracking and if the tracking shows that the package was delivered it is the responsibility of the buyer to ask questions about delivery. There is nothing we can do to make your postal carrier deliver the package to the right house. If the tracking shows that the package is lost during delivery we will refund the order. However, if the package tracking states delivered we will not refund the order.

How to remove negative feedback:

You can remove feedback by going to the Amazon Market Place website, then in the upper right hand corner of the screen click the your account tab. Look for the personalization section under the digital content section. Once you have located the personalization section look for the community heading. Under the community heading and the last list item is the link feedback submitted by you. Click the link. If you have not logged in it will ask now.  A new page will load and show all your feedback you have left. Click on the one you want to remove. A new page will show information about the order and the middle section will show the feedback that you have left for that order. On the right hand side you will see a link that says remove, click it and follow the instructions.