Tips for product and shipping inquiries:

• Be courteous, if you want courteous service. You do not have to write ugly e-mails to get a positive response, just the opposite. Do not take the I cannot believe it happened to me stance, we are here to help and answer questions if something goes wrong, and yes things can go wrong. Remember you have at least three different companies handling your order; Amazon, Asian’s Best and the USPS.
• If you want to ask a question, just ask it. If you truly have a problem you know what it is. We are well aware of the overly rehearsed speeches or lengthy emails with no point scams.
• Please act like an adult when asking questions and leaving feedback. Do not lie and expect to be treated lavishly, in other words, if you try to scam us we will not play along. Then if you have to act childish and leave negative feedback because we would not let you scam us then we will take the hit, but remember we also can leave comments and are willing to use the opportunity to point out the scam or childish behavior.
• If the tracking shows that the shipment is lost, we will just refund your order. If the product is damaged during delivery you will need to return the product before a refund or another will be sent out regardless of Amazon policy, we are not naïve.
• The less information you give us, the less able we are to help you. When inquiring about a product we need to know at the minimum the name under which the product was ordered and  the product you ordered. Your order id number would be the best. We can not look up your account information by just your name or e-mail address.
  
• If you cannot provide us the right address, or do not pick up your packages at the post office, we will not ship you another package. We will refund your order minus the shipping if we receive the shipment back, however if you give us the wrong address it is your responsibility to track down your package.
• Do not ask questions about wholesale pricing, we are not a wholesaler just a retailer.
• Do not ask questions about better shipment rates, no haggling.
• Do not ask questions about making deals outside of Amazon Market Place, again no haggling.
• Be patient, we have two days to respond to e-mails. If you do not hear from us write again or try another way. But, we do not want to hear you could not get a hold of us. If you cannot get a hold of us then you are not trying very hard, we provide you with our personal e-mail address, address, phone number, fax number, plus you can also go through Amazon product or shipping inquiry and seller e-mail. However your e-mail is not the only one we receive a day, at present time we get more than a hundred e-mails a day. Plus, we need to look up your account information and do general research about the problem before getting back to you.